At Guru Store (accessible at https://gurustore.com.np), we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, make a purchase, or interact with our services.

This policy is designed to comply with the Privacy Act, 2075 (2018) of Nepal, the E-Commerce Act, 2081 (2025) , and applicable international data protection standards including the General Data Protection Regulation (GDPR) for our customers in the European Union.

1. Who We Are

Guru Store is an e-commerce platform operating in Nepal. Our website address is: https://gurustore.com.np.

For any privacy-related questions, you can contact us at:

2. Information We Collect

We collect various types of personal information to provide and improve our services:

2.1 Information You Provide Directly

• Account Information: Name, email address, phone number, and password when you register.

• Order Information: Billing address, shipping address, payment details, and purchase history.

• Communications: Information you provide when contacting customer support, leaving reviews, or participating in surveys.

• User Profile: Any additional information you choose to provide in your account profile.

2.2 Information Collected Automatically

• Device and Browser Information: IP address, browser type, operating system, and device identifiers.

• Usage Data: Pages visited, time spent on pages, products viewed, search queries, and navigation patterns.

• Location Data: Approximate geographic location derived from your IP address (we do not collect precise GPS location unless you upload images containing EXIF GPS data).

• Transaction Data: Payment confirmation, order status, and delivery tracking.

2.3 Information from Third Parties

• Payment processors may share transaction confirmation data.

• Shipping and delivery partners may provide delivery status updates.

• Social media platforms if you interact with us through social login features.

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3. How We Use Your Information

We use your personal information for the following purposes:

3.1 Order Processing and Fulfillment

• Process and fulfill your orders, including payment processing and shipping.

• Send order confirmations, shipping updates, and delivery notifications.

• Handle returns, refunds, and exchanges.

3.2 Account Management

• Create and manage your user account.

• Maintain your shopping cart and wishlist.

• Provide access to your order history and preferences.

3.3 Customer Support

• Respond to your inquiries, complaints, and feedback.

• Resolve issues related to orders, products, or services.

• Process warranty claims and product returns.

3.4 Marketing and Communications

• Send promotional emails about new products, special offers, and updates (only with your explicit consent).

• Personalize your shopping experience based on your browsing and purchase history.

• Conduct surveys and gather feedback to improve our services.

3.5 Legal and Regulatory Compliance

• Comply with applicable laws and regulations in Nepal.

• Detect and prevent fraud, unauthorized transactions, and other illegal activities.

• Maintain records as required for administrative, legal, or security purposes.

Legal Basis for Processing (GDPR): Under GDPR, we process your data based on:

• Contractual necessity: To fulfill orders and provide services you request.

• Legitimate interests: To improve our services, prevent fraud, and communicate with you.

• Consent: For marketing communications and non-essential cookies.

• Legal obligation: To comply with applicable laws.

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4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and analyze website performance.

4.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help us remember your preferences and understand how you interact with our site.

4.2 Types of Cookies We Use

4.3 Comment Cookies

If you leave a comment on our site, you may opt-in to saving your name, email address, and website in cookies. These are for your convenience so you do not have to fill in your details again when leaving another comment. These cookies last for one year.

4.4 Login Cookies

When you log in, we set up several cookies to save your login information and screen display choices. Login cookies last for two days, and screen options cookies last for one year. If you select “Remember Me,” your login will persist for two weeks. If you log out, the login cookies will be removed.

4.5 Your Cookie Choices

• Consent Required: We obtain your explicit consent before placing non-essential cookies on your device.

• Browser Settings: You can configure your browser to refuse cookies or alert you when cookies are being sent.

• Withdraw Consent: You can change your cookie preferences at any time through our cookie consent banner.

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5. Embedded Content from Other Websites

Articles on this site may include embedded content (e.g., videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if you have visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content—including tracking your interaction if you have an account and are logged in to that website.

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6. How We Share Your Data

We do not sell, trade, or rent your personal information to third parties. However, we may share your data in the following circumstances:

6.1 Service Providers

We share information with third-party service providers who assist us in operating our business:

• Payment Processors: To process transactions securely.

• Shipping Partners: To deliver your orders.

• Hosting and Cloud Services: To store and manage our website and data.

• Email Service Providers: To send order confirmations and marketing communications.

• Analytics Providers: To analyze website usage and improve our services.

6.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

6.3 Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.

6.4 Password Resets

If you request a password reset, your IP address will be included in the reset email.

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7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:

• Encryption: We use SSL/TLS encryption to secure data transmission.

• Access Control: Only authorized personnel have access to personal data.

• Secure Storage: Customer data is stored on secure servers with firewall protection.

• Regular Audits: We conduct periodic security reviews and vulnerability assessments.

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

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8. Data Retention

8.1 Comment Data

If you leave a comment, the comment and its metadata are retained indefinitely. This allows us to recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

8.2 User Accounts

For users who register on our website, we store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

8.3 Order Data

We retain order information for as long as necessary to fulfill the purposes outlined in this policy, including:

• Legal and Regulatory Compliance: As required by Nepalese law.

• Warranty and Returns: To process warranty claims and returns.

• Accounting and Taxation: For financial record-keeping.

8.4 Marketing Data

We retain marketing-related data until you withdraw your consent or request deletion.

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9. Your Rights Over Your Data

Depending on your location and applicable law, you may have the following rights regarding your personal information:

9.1 Rights Under Nepalese Law

Under the Privacy Act, 2075 (2018) and the E-Commerce Act, 2081 (2025), you have the right to:

• Access and amend your personal information.

• Deactivate sources that identify you.

• Request that your personal information not be disclosed or utilized except as permitted by law.

• Provide informed, freely given consent for the collection and processing of your personal information.

9.2 Rights Under GDPR (For EU Customers)

If you are a resident of the European Union, you have the following rights under the GDPR:

9.3 How to Exercise Your Rights

To exercise any of these rights, please contact us at:

• Email: [Insert Email Address]

• Phone: [Insert Phone Number]

We will respond to your request within 30 days as required by law. We may ask you to verify your identity before processing your request.

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10. Returns, Refunds, and Exchanges

Your privacy is also protected during the returns and refunds process:

10.1 Return and Refund Policy

• Eligibility: Products may be returned within [Insert Number] days of delivery, subject to our return policy.

• Refund Process: Refunds are processed through the original payment method within [Insert Number] business days of return approval.

• Data Collected: We collect order details, return reasons, and contact information to process returns and improve our products.

10.2 Warranty Claims

• We collect information necessary to process warranty claims, including product details, purchase date, and proof of purchase.

• This data is retained for the duration of the warranty period and as required by law.

10.3 Consumer Protection

Under the E-Commerce Act, 2081 (2025), we are required to:

• Provide clear product descriptions, pricing, delivery schedules, and return/refund policies.

• Maintain accessible grievance redressal systems for consumer complaints.

• Issue invoices or receipts promptly after payments.

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11. Marketing and Lead Generation

11.1 How We Use Leads

When you provide your contact information (e.g., through account registration, newsletter sign-up, or inquiry forms), we may use it for:

• Sending promotional communications (with your consent).

• Personalizing product recommendations.

• Conducting market research and analysis.

11.2 Your Choices

• Opt-In: We only send marketing communications to users who have explicitly opted in.

• Opt-Out: You can unsubscribe at any time by clicking the “unsubscribe” link in our emails or contacting us directly.

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12. Children’s Privacy

Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

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13. International Data Transfers

If you are accessing our website from outside Nepal, please be aware that your information may be transferred to, stored, and processed in Nepal where our servers are located. By using our website, you consent to this transfer. We take steps to ensure that your data is protected in accordance with this Privacy Policy and applicable laws.

For EU customers, we ensure that any international data transfers comply with GDPR requirements, including the use of Standard Contractual Clauses where applicable.

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14. Third-Party Links

Our website may contain links to third-party websites, products, or services. This Privacy Policy does not apply to those third parties. We encourage you to review the privacy policies of any third-party sites you visit.

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15. Automated Spam Detection

Visitor comments may be checked through an automated spam detection service. This helps us maintain the integrity of our website and protect users from spam and malicious content.

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16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. We will notify you of any material changes by:

• Posting the updated policy on this page with a new “Last Updated” date.

• Sending an email notification to registered users (if we have your email address).

• Displaying a prominent notice on our website.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

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17. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Guru Store

• Website: https://gurustore.com.np

• Email: [Insert Email Address]

• Phone: [Insert Phone Number]

• Address: [Insert Physical Address]

For GDPR-related inquiries, you may also contact our Data Protection Representative (if applicable) at the email address above.

For complaints, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.

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18. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of Nepal. Any disputes arising under or in connection with this Privacy Policy shall be subject to the exclusive jurisdiction of the courts of Nepal.